Privacy Policy

Ampere operates a directory of electric vehicle charging stations in Pakistan, consisting of a free mobile app for drivers and web dashboards for charging vendors and site owners.

This service is operated by Ampere (sole proprietorship), based in Karachi, Sindh, Pakistan. For anything in this policy, contact us at privacy@ampere.pk.

“We”, “us” and “our” mean Ampere. “You” means anyone using the app or the dashboards.

We collect as little as the product allows. Most of the app works without an account at all — you can browse the map, search stations and view details without giving us anything.

Information you give us

Information collected automatically

What we never collect

• Payment card details. The driver app is free and we do not process payments.
• Contacts, photos, microphone or calendar data.
• Your location while the app is closed or in the background.

Location is the most sensitive thing the app touches, so we are specific about it.

• We request location only when you use a feature that needs it — showing stations near you, sorting by distance, or centring the map.
• We ask for foreground location only. The app does not request or receive background location, and cannot see where you are when it is closed.
• You can refuse. If you decline the permission the app still works — you search and browse by city or area instead.
• We do not use your location to build an advertising profile, and we do not sell it.
• You can revoke the permission at any time in your device settings.

Your device sends your coordinates to our servers only to answer the immediate question you asked, such as which stations are nearby. We do not keep a continuous history of your movements.

• To show you charging stations, including their location, connector types, pricing and — where a station is connected to our platform — whether it is free right now.
• To create and secure your account, and to keep you signed in.
• To save your preferences, vehicle and favourites across devices.
• To improve the accuracy of our station data, including by acting on reports you submit.
• To understand which features are used so we can prioritise development.
• To detect, investigate and prevent fraud, abuse and security incidents.
• To respond when you contact us.
• To meet legal obligations that apply to us.

We do not sell your personal data, and we do not share it with advertisers for their own purposes.

We share data only with service providers that help us run the product, and only to the extent they need it. Each is bound to protect it and may not use it for their own purposes.

Other cases

• Charging vendors and site owners receive aggregate, anonymised statistics about their own stations — for example how many sessions occurred in a week. They are not given the identity of individual drivers.
• We may disclose data if required by law, court order or a valid request from a competent authority, or where necessary to protect our rights, safety, or the safety of others.
• If the business is ever transferred, sold or reorganised, data may transfer with it. You will be told before your data becomes subject to a materially different policy.

Our infrastructure providers operate data centres outside Pakistan, so your data is stored and processed abroad. By using the service you understand that your data will be handled outside Pakistan, under the protections described in this policy and in our providers’ own security commitments.

• Account data is kept while your account is open, and deleted within 30 days of you deleting the account.
• Analytics and crash data are kept in aggregate for up to 14 months.
• Server logs are kept for up to 90 days, except where a longer period is needed to investigate a security incident.
• Station reports you submit are kept as part of the station record, disconnected from your identity once acted upon.
• We may keep limited records for longer where the law requires it.

You can, at any time:

• Access the personal data we hold about you.
• Correct anything inaccurate — most of it directly in the app under your profile.
• Delete your account and the data attached to it.
• Withdraw permissions such as location, in your device settings.
• Object to analytics collection by contacting us.
• Ask for a copy of your data in a portable format.

To exercise any of these, email privacy@ampere.pk. We respond within 30 days. We may need to verify your identity first, so that we are not acting on someone else’s request about your data.

Pakistan does not currently have a comprehensive data protection statute in force. We have chosen to offer the rights above regardless, and we will update this policy if and when such a law commences.

You can delete your account from within the app, under Profile, or by emailing privacy@ampere.pk from your registered address.

Deleting your account removes your profile, vehicle, favourites and saved preferences within 30 days. Anonymised, aggregated statistics that cannot identify you may be retained, as may records we are legally required to keep.

• All traffic between the app, our web application and our servers is encrypted in transit using TLS.
• Passwords are stored only as salted cryptographic hashes.
• Authentication tokens are held in the secure storage provided by your device operating system.
• Access to production data is restricted to those who need it to operate the service.

No system is perfectly secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal data, we will notify you and any relevant authority as required.

The service is not directed at children under 13, and we do not knowingly collect their personal data. If you believe a child has given us personal data, contact privacy@ampere.pk and we will delete it.

If you use the vendor or site owner dashboards, we also process business contact details, the stations assigned to your organisation, and operational data about them — status, faults, maintenance history, sessions and revenue.

This data is scoped to your organisation. Users belonging to one vendor or owner cannot see another’s stations or figures. Where a dashboard shows driver activity it is aggregated, and does not identify individual drivers.

We may update this policy as the product changes. The effective date at the top always reflects the current version. For material changes we will give notice in the app or by email before they take effect. Continuing to use the service after that means you accept the updated policy.

Privacy questions and requests: privacy@ampere.pk

General support: support@ampere.pk

Ampere (sole proprietorship), Karachi, Sindh, Pakistan · ampere.pk